FAQ

If there are openings in your desired time slot, you can purchase tickets on the day from the onsite ticket machines or the online ticket sales page. Please note that tickets will not be available if the capacity for a time slot has been reached. You can check real-time availability on the online ticket sales page.

If you purchased tickets online, your credit card statement is recognized as an official receipt under tax law. For payments made at onsite ticket machines or the service counter, a receipt-style slip will be issued.

We offer a special rate for residents of Nara Prefecture. Please bring document proof of your address.

You may be asked to present ID that confirms your address (My Number Card, driver’s license, etc.) upon entry. If any information is found to be false, you will be required to pay the difference on the day.

The Nara resident rate applies only to the individual living in Nara Prefecture.

Yes. We use a timed-entry system and strongly recommend purchasing tickets (online) in advance. Please note that same-day tickets will not be sold if a time slot is fully booked.

There is no dedicated parking lot. Please use nearby public parking. As space is limited, we recommend using public transportation (bus).

There is no dedicated bicycle parking. There are spaces within nearby municipal parking lots, but please note that space is limited.

Re-entry is not permitted.

There is no time limit once you have entered. (The museum closes at 17:00).

Children of elementary school age and younger are not permitted to enter without an adult.

Pets are not allowed. Only guide dogs, hearing dogs, and service dogs are permitted. Please inform staff upon entry.

We do not have fixed holidays, but we may close temporarily for maintenance. Please check the official website for the latest information.

Viewing and photography are permitted, but please note that access is limited to designated areas. To avoid congestion, we kindly ask that large groups refrain from taking photos together. Additionally, please do not park or stop your vehicle on the roads around the main gate, as it causes a disturbance to the neighborhood.

It usually takes about 1.5 to 2 hours.

There are some outdoor areas without roofs. We recommend bringing rain gear in case of rain.

Umbrellas are permitted on the premises, but they cannot be taken into the indoor exhibition areas. Please use the umbrella stands at the entrance.

You may bring drinks in containers with secure lids (bottles, thermoses, etc.), but consumption is limited to hydration in outdoor areas only. Please refrain from drinking indoors, including the exhibition rooms.

Please refrain from bringing food to consume anywhere on the premises, including outdoor areas.

Do not touch the exhibits or display cases. Please refrain from running, speaking loudly, or any behavior that disturbs other visitors. Entry may be refused to anyone who may cause a nuisance, such as those under the influence of alcohol.

Only pencils may be used inside the exhibition rooms.

Photography for personal use is permitted, but please respect the privacy of others. Some areas are prohibited for cultural property protection or copyright reasons—look for the “No Photography” signs. Flash, tripods, selfie sticks, drones, and cosplay photography are prohibited. Commercial photography is strictly forbidden.

There are coin lockers located outside the building. Availability is limited. Please note that large luggage (suitcases, strollers, etc.) cannot be brought inside.

Strollers are not permitted inside the building.

Please use the large coin lockers outside. Please note that availability is limited.

The museum utilizes historical architecture, so some areas are not fully barrier-free. For visitors using wheelchairs, we can guide you to an alternative route. Please inquire at the Museum Gate.

Electric wheelchairs are not permitted inside for safety reasons. Please switch to one of our provided manual wheelchairs at the Museum Gate.

We offer free spot guides and paid guided tours. For details, click “here” [Link].

Exhibition labels are provided in Japanese and English. Additionally, explanations in four languages (Simplified Chinese, Traditional Chinese, Korean, and French) are available via a web app. Brochures are available in six languages.

We do not have nursing rooms. Diaper-changing spaces are available within our multipurpose toilets (2 locations).

We have 2 wheelchairs available for rental. Please inquire at the Entry Management Building or the Information Desk.

We have 2 strollers available for use within the exhibition area only. Please inquire at the Museum Gate and the Information Desk inside the exhibition area.

We do not accept reservations. Please inquire directly at the Entry Management Building or the Information Desk.

Yes, there are two locations (inside the Entry Management Building and next to the Museum Shop).

There are benches and chairs within the exhibition area, but no dedicated rest space. Please refrain from eating on the premises, including outdoors.

We ask that you do not use only the cafe or shop; museum admission is required.

Group rates are available for groups of 20 or more. Please check here for details.

Yes. As long as there are at least 20 “paying visitors” (excluding infants who are free), the group rate applies. Payment must be made in a single lump sum for the total amount.

Onsite sales are possible only if there are openings in the time slots. However, if advance reservations are sold out, you cannot enter. Additionally, we cannot provide parking for large buses without notice, so please consider booking at least 3 days in advance.

Changes cannot be made via the system, so please contact the facility directly. If the number increases: We can accommodate this if there is room in the building; please pay for the additional people onsite. If the number decreases: We accept notice via phone or email. However, a cancellation fee applies for same-day cancellations.

There is no fee (0%) until the day before. A 100% cancellation fee applies on the day of the visit.

Group reservations require at least 20 paying visitors. If the number drops below 20 by the day before, the group reservation and bus parking slot will be canceled. In that case, you will need to purchase “General Tickets” individually.

Drop-off and pick-up are allowed at the designated area. Please note you may have to wait during busy times.

If your arrival time changes by more than 15 minutes, please contact us as soon as possible. Since we manage bus entry/exit on an hourly basis, we may have to refuse parking or ask you to wait for entry depending on the time.

Group rates require a “single lump-sum payment by the representative.” Please consolidate the payment into one method.

We only provide a single consolidated receipt for the total group payment.

Please set your phone to silent mode and refrain from making calls indoors.

The entire premises are non-smoking. This includes electronic cigarettes.

Wi-Fi is available in the indoor exhibition area and the cafe/shop.

Please contact the Hoshino Resorts recruitment site for information.

If your issue is not resolved after checking the “Frequently Asked Questions” above, please contact us using this form. Please note that it may take some time for us to respond. Thank you for your understanding.