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Hoshino Resorts promise that we offer the best value for money with reservations through our official website (Best rate guaranteed).

Best Rate Guaranteed claims must be made within 24 hours of your initial reservation.

Best Rate Guaranteed does not apply to;

a. Rates that cannot be found online.

b. Rates where a travel agency has applied additional discounts.

c. Rates that package the hotel room and other travel components such as flights, car rental, tours, etc.
d. Accommodation plans with different contents such as reservation conditions and benefits
e. Rates not open to the general public such as offers to some membership organizations, welfare programs, or contract corporations.

Best Rate Guaranteed applies solely to reservations made through our official website. If you find a lower rate than what is offered on our website, please contact us with the following information:

Name and website link of the competing room provider,
Date and time the competing rate was found,
Date and time of your reservation through our official website,
Arrival and Departure date,
Name of the plan on our website if there is any,
Room rate on our website and the competing rate.

The same rate will be offered if we can verify your claim within 24 hours.

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