Please beware of suspicious e-mails pretending to be from Hoshino Resorts. There have been e-mails sent under the subject such as "Urgent Contact," "Important Notice," "Identification Confirmation," etc. We never ask for important information such as credit card numbers, expiration dates, PINs, etc. via e-mail. If you find a suspicious email as above, please delete it without clicking on the URL in the e-mail.

Special cancellation and refund policies apply to bookings made through our official website with checkout dates between June 1 and December 1.

The name of guest room was changed on March 25, 2025. Therefore, the name of guest room in the email sent after the reservation is completed may be different from the name in this email. Please be assured that we have prepared a room with the name of guest room that we gave you at the time of reservation.