Because conditions for various modes of transportation can change with the weather and over time, please check the following websites for the latest information.

JR Train Status: East Japan Railway Company - Train Operation Information Road Conditions: Japan Road Traffic Information Center Official Website
Flight Information: Haneda Airport / Narita Airport

Regarding Reservation Changes and Cancellations For reservation changes or cancellations due to weather conditions, we will respond in accordance with the criteria for "Special Circumstances for Waiving Cancellation Fees." Please refer to the following for details:
→ Special Circumstances for Waiving Cancellation Fees

Please beware of suspicious e-mails pretending to be from Hoshino Resorts. There have been e-mails sent under the subject such as "Urgent Contact," "Important Notice," "Identification Confirmation," etc. We never ask for important information such as credit card numbers, expiration dates, PINs, etc. via e-mail. If you find a suspicious email as above, please delete it without clicking on the URL in the e-mail.