We will change the name of the room type from September 4, 2024.

Therefore, the name of the room in the email sent after the reservation is completed may be different from the name in the confirmation email. Please be assured that we will prepare the room with the name of the room that we gave you at the time of the reservation.

Please beware of suspicious e-mails pretending to be from Hoshino Resorts. There have been e-mails sent under the subject such as "Urgent Contact," "Important Notice," "Identification Confirmation," etc. We never ask for important information such as credit card numbers, expiration dates, PINs, etc. via e-mail. If you find a suspicious email as above, please delete it without clicking on the URL in the e-mail.