Please log in to My Account and confirm your reservation details.
My Account can be accessed by clicking the “Sign in”/ "My Stays” button from the upper left menu on the official website. (You can log in with your registered e-mail address and password.)

You can also log in from the link (URL) in your confirmation e-mail, whose title starts with "Your Reservation" sent when you completed the reservation.

Please view your stay from the link (URL) in your confirmation e-mail, whose title starts with "Your Reservation" that was sent when you completed the reservation.

With your "Reservation Reference Number" and " Password” from the confirmation, click the “View reservation” button to open your reservation details.

If you would like to cancel your reservation, please click the "Cancel Reservation” button on the page.

If you have a reservation reference number, you can confirm your reservation details on our website. Please log in using the following link. If you don’t know your reservation reference number, please call us.

Telephone numbers are available on the 'Contact' page, which you can access by clicking the button in the upper left menu on our official website. Links to our official websites are located at the bottom of this page.

Tokyo　Fuji　Karuizawa　Kyoto　Okinawa

　Taketomijima　Guguan　Bali

Poroto　Tsugaru　Akiu　Kawaji　Kinugawa

　Hakone　Sengokuhara　Anjin　Ito　Enshu

　Alps　Matsumoto　Okuhida　Kaga

　Tamatsukuri　Izumo　Nagato

Beppu　Yufuin　Aso　Unzen　Kirishima

Tomamu Nasu　Yatsugatake　Atami　Osaka
Shimonoseki　Kohamajima　Guam

Asahikawa 　Otaru　Hakodate

　　Tokyo Otsuka　Tokyo Gotanda

　Asakusa　Tokyo Akasaka　Kanazawa Katamachi

　Kyoto Gion　Kyoto Sanjo　Kyoto Toji　Osaka

　Kansai Airport　Kochi　Kumamoto　Okinawa Naha

Tsuchiura　Karuizawa　Okinawa Seragaki

Aomoriya　Oirase Keiryu Hotel　Bandaisan Onsen Hotel

　1995 Tokyo Bay　Iriomote Hotel

Please contact the travel agency where you made your reservation.

Important Notice Regarding Third-Party Booking Sites

We have received reports of unauthorized resales and related issues on certain online travel agencies, such as Agoda. Please note that our hotels in Japan do not have a direct contract with Agoda, and we are unable to verify or guarantee reservations made through their platform.

These incidents may cause serious problems, including:

• The hotel not receiving your reservation, resulting in no room being prepared

• Mismatched details between your booking and the hotel’s record (e.g., dates, room type, rate, number of guests, meals, etc.)

• Inaccurate or misleading conditions shown on the booking page (e.g., room capacity, age restrictions, view, etc.)

• Payment discrepancies at check-in due to differences between your booking and what the hotel received

• Unreasonably high prices

• Significant delays in reservation confirmation

For bookings made via third-party agencies, we may be unable to confirm, modify, or cancel your reservation. Please contact your booking agency directly for any inquiries.

We recommend booking through our official website for the most reliable service and support.