Cancellation policy

How do I cancel my stay?

Reservations made through the official website can be cancelled online. Please visit the reservation confirmation page to proceed.

Reservations made on the Official Website

Hoshino Resorts Account Members

Cancellations can be made on the reservation confirmation page.

If the "Cancel Reservation" button does not appear, please call us.

Telephone numbers are available on the 'Contact' page, which you can access by clicking the button in the upper left menu on our official website. Links to our official websites are located at the bottom of this page.

Not a Hoshino Resorts Account member?

Please view your stay from the link (URL) in your confirmation e-mail, whose title starts with "Your Reservation" that was sent when you completed the reservation.

With your "Reservation Reference Number" and " Password” from the confirmation, click the “View reservation” button to open your reservation details.

To cancel your reservation, please click the "Cancel Reservation” button on the page.

Reservations made through travel agencies, etc.

Please contact the travel agency where you made your reservation.