If 'Prepayment Required' is displayed for a rate on the official Hoshino Resorts website, a credit card payment will be needed at the time of booking.

Reservations will be accepted as travel merchandise sold by Hoshino Resorts’ official sales agent, Time Design Co., Ltd (registered under Japan Tourism Agency #1977).

Please go through the terms and conditions for the travel industry.

Accepted Cards: AMERICAN EXPRESS, Diners, JCB, MasterCard, VISA.

• Debit cards are also accepted.

• Card payments must be made in a lump sum.

When making a reservation, you can enter new credit card information for payment. You also have the option to update your account with the new card details.

Please make a new reservation with the credit card and then cancel the existed reservation that is no longer needed.

Hoshino Resorts Coupons can be purchased by redeeming OMO points or on the official website.

At Hoshino Resorts in Japan, Hoshino Resorts Coupons can be used at the front desk to pay for dining, spa services, and store purchases.

The receipt issuance method depends on how the reservation was paid for.

1. Credit Card Payment

   Receipts for our hotels in Japan can be accessed on the reservation detail page. Please log in using the link(URL), ID, and password from the 'Your Reservation' email sent when you completed the reservation.

2. Payment On Site
   Receipts will be issued at the front desk upon check-out.

Receipts will be issued at the front desk upon check-out.

The receipt issuance method depends on how the reservation was paid for.

1. An advance payment
   The travel agency you booked through will issue your receipt. Please contact the agency directly.

2. Payment On Site
   Receipts will be issued at the front desk upon check-out.

Your credit card will be charged at the time of reservation. The withdrawal date is typically one to three months after booking.
Please contact your credit card company for the exact processing date.

The withdrawal date is typically one to three months after booking.
Please contact your credit card company for the exact processing date.

• If a cancellation fee applies, it will be deducted from your refund.

• If a refund cannot be processed to the original credit card due to expiration or credit limit, it will be issued via bank transfer. In such cases, the customer is responsible for any bank transfer fees.

• Reservations are processed in local currency. Please be aware that exchange rate fluctuations may apply.

Reservations made through the official website are subject to a 10% consumption tax on room and service charges. Other taxes, such as bath tax and accommodation tax, are not subject to consumption tax. To see the details, click the 'Price details' button on the 'Cart' page when making a reservation.

Hoshino Resorts in Japan include a 10% service fee in the room rate. To view details, please check the 'Price details' on the 'Cart' page when booking on the official website.

Yes, cash is accepted at the front desk. However, please note that cash is not accepted at OMO1 and OMO3 locations, including vending machines.