Please beware of suspicious e-mails pretending to be from Hoshino Resorts. There have been e-mails sent under the subject such as "Urgent Contact," "Important Notice," "Identification Confirmation," etc. We never ask for important information such as credit card numbers, expiration dates, PINs, etc. via e-mail. If you find a suspicious email as above, please delete it without clicking on the URL in the e-mail.

*All international guests staying with us in Japan will have access to our free travel insurance that supports medical payments of up to 1 million JPY in case of injury or illness. Upon finalizing your reservation, please check the "Visitor/s to Japan" box to receive an additional email regarding the insurance. For more details about the insurance, please click here.