How do I Change My Stay
How do I Change My Stay
If you would like to change the dates or other details of your reservation, please make a new reservation and then cancel your original booking.
Reservations made on the Official Website
Adding and Changing Options
Please make any changes to dining, activities, and other reservations on the Confirmation page.
Change in the Number of Guests
For other hotels in Japan, (excluding hotels above)
Additional guests and bed-sharing children may be added within the room’s capacity by phone. Please contact us for assistance.
For KAI Poroto, Kinugawa, Hakone, Sengokuhara, Ito, Enshu, Nagato, Aso, Beppu, Yufuin, Unzen, Kirishima, and LUCY Ozehatomachi
You may change the room types or rate plans through the“My Stay” page.
However, please contact us directly if your reservation includes multiple rooms.
For excluding hotels above, if you need to make changes, please cancel your current reservation and make a new one.
Reservations made through travel agencies, etc.
For any changes to your dates, room type, or other details, please contact the travel agency where you made your reservation.
Children sharing the bed
We will accept children sharing the bed with others up to the maximum occupancy. Please call us to arrange this.
Telephone numbers are available on the 'Contact' page, which you can access by clicking the button in the upper left menu on our official website. Links to our official websites are located at the bottom of this page.
Dining and Activities
For booking dining, activities, and other options, please visit our official website.