For basic hotel information, please see the 'Hotel Details' section on our official website.

Check-in is generally at 3:00 PM, and check-out is at 11:00 AM or noon. Please check the 'My Stays' page or the 'Hotel Details' section on the official website.

• If you'll arrive later than your scheduled dinner time, please inform the hotel.

• If you plan to check in after midnight, please notify the hotel.

We are happy to store your luggage before check-in and after check-out if it's on the same day, except for valuables and fragile items. Please inquire at the front desk for more details.

You can send your luggage to and from our hotels.

• To our Hotels

  Please have your luggage delivered to the hotel front desk the day before check-in. Please write the check-in date and the guest's name, as registered during the reservation, on the luggage for identification. Please bring a copy of the shipping slip, just in case.

• From our Hotels
  Please inquire at the front desk for shipping slips, packing materials, and more.

Please visit the 'Hotel Details' section in the menu at the upper left of our official website and refer to the 'Shuttle Service' section.

We offer special deals exclusively for guests who book KAI through our official website. Please refer to the link in the email sent after you completed your reservation for details.

For parking availability, please check the 'Hotel Details' section in the menu at the upper left of our official website and refer to the 'Parking' section. Parking does not require an advance reservation.

For EV charging availability, please check the 'Hotel Details' or 'Directions' section in the menu on our official website. EV charging reservations can be made on the 'My Stays' page.

Yes, in addition to guest rooms, many hotels offer workrooms, as well as cafes, libraries, and lobbies equipped with power and WiFi. Feel free to use these spaces for remote work!

Except for Surfjack Hotel & Swim Club, all of our properties have designated smoking areas on-site. However, all guest rooms are non-smoking, including electronic cigarettes.

Additionally, at HOSHINOYA Karuizawa, HOSHINOYA Fuji, HOSHINOYA Okinawa, HOSHINOYA Taketomi Island, and HOSHINOYA Bali, certain room types feature spacious gardens or terraces where you can smoke outdoors without disturbing others. RISONARE Guam also offers a private balcony in each guest room, allowing you to relax and smoke.

Tipping is not accepted at Hoshino Resorts in Japan. We appreciate your understanding.

Wi-Fi is available free of charge in guest rooms, the lobby, and other common areas.

Each hotel has its own shop offering original products and souvenirs, varying in size. Additionally, small shopping streets in Karuizawa Hoshino Area and Hokkaido Tomamu Area are open to visitors.

Please review our Allergy Policy and inform us of any accommodations at least 5 days before your visit.
If you've noted your allergy on the My Stays page, there's no need to inform us again.

Restaurants at Hoshino Resorts allow guests to bring their own beverages. A fee of 3,000 yen per bottle (USD 50 per bottle at RISONARE Guam) applies, regardless of size or type.

Except for KAI, OMO, and BEB, most hotels also offer lunch. Please check the 'Hotel Details' or the 'Dining' section in the menu at the upper left of our official website.

With some exceptions, cakes can be ordered. The selection, prices, and ordering deadlines vary by hotel. Please check the 'Hotel Details' section in the menu at the upper left of our official website.

When ordering, please specify the occasion, cake type and size, candles, message plate, and the location and time for service.

• Except for OMO、BEB、1955 Tokyo Bay、RISONARE Guam、and Surfjack Hotel & Swim Club.

With some exceptions, flowers can be ordered.

• Except for OMO, BEB, 1955 Tokyo Bay, Iriomote Hotel, HOSHINOYA Guguan, RISONARE Guam, and Surfjack Hotel & Swim Club.

When ordering, please specify the occasion, bouquet/arrangement style, desired atmosphere, color, materials, volume, budget, whether it's a surprise, and the delivery time and location. Prices vary by season and region, so contact us for a quote.
For specific flower materials, please order at least 14 days in advance.

At Hoshino Resorts, you can wear a Bath Time Cover, designed to cover the shoulder and breast area for cancer survivors, in the hot springs or public baths.

Unfortunately, guests with tattoos are not permitted to enter the hot springs or public baths.

However, at HOSHINOYA, KAI, and OMO, guests with tattoos that can be fully covered by four 8cm x 10cm stickers are allowed in the public baths, provided the stickers or covers are worn.

At Hoshino Onsen Tombo-no-yu, guests with tattoos that can be fully covered by eight 8cm x 10cm stickers are allowed in the hot springs, provided the stickers or covers are worn.

Amenities vary by hotel. Please see links below for details, and contact the front desk if you need assistance during your stay.

For bicycle rentals, please check the 'Hotel Details' section in the menu at the upper left of our official website.

Please contact us before the storage expiration date, and we’ll send it to you as soon as we find it. You will be responsible for shipping costs. Please contact the hotel and provide the following information.

• Item characteristics (size, shape, color, etc.)

• Location details (hotel name, stay date, guest name, room number)

• Item handling (cash on delivery, disposal, etc.)

• Shipping address (for cash on delivery only: your address, phone number, name, and preferred delivery date and time)

The age of children who can sleep with you varies from hotel to hotel. For details, please check the note about bed sharing in the section where you register the number of guests.

• HOSHINOYA Kyoto welcomes guests 13 and older.

• Surfjack Hotel & Swim Club does not allow bed-sharing reservations.

Please check the restaurant’s official website. You’re also welcome to bring your own baby food.

If you’re reserving at a restaurant that offers baby food, please let us know the date and time of your reservation, along with your child's name, age, and the number of baby food items needed, so we can prepare them in advance.

All dog-friendly rooms are equipped with the following items, though sizes and specifics may vary slightly. Please check the room reservation page for exact details.

• Dog crate

  • If not available in your room, please ask for rent at the front desk.

• Dog bowls (for water and food)

• Pet sheets

• Plastic bags

• Deodorizer

• Wet wipes or towels for wiping paws

• Sticky roller