For basic hotel information, please see the 'Hotel Details' section on our official website.

Check-in is generally at 3:00 PM, and check-out is at 11:00 AM or noon. Please check the 'My Stays' page or the 'Hotel Details' section on the official website.

• If you'll arrive later than your scheduled dinner time, please inform the hotel.

• If you plan to check in after midnight, please notify the hotel.

We are happy to store your luggage before check-in and after check-out if it's on the same day, except for valuables and fragile items. Please inquire at the front desk for more details.

You can send your luggage to and from our hotels.

• To our Hotels

  Please have your luggage delivered to the hotel front desk the day before check-in. Please write the check-in date and the guest's name, as registered during the reservation, on the luggage for identification. Please bring a copy of the shipping slip, just in case.

• From our Hotels
  Please inquire at the front desk for shipping slips, packing materials, and more.

• 雨・雪・気温はどのような状況ですか

• 宿までの送迎はありますか

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• How to Add Meals?

• 食材にアレルギーがあります

• 食事｜飲み物を持ち込みたいです

• 食事｜館内でランチを食べられますか

• 食事｜お祝いのケーキを注文したいです

• 花束を注文したいです

• 日帰り利用できますか

• バスタイムカバー着用で入浴できますか

• タトゥー・刺青をしています。大浴場を利用できますか

• HOSHINOYA Room Amenities

• KAI Room Amenities

• RISONARE Room Amenities

• OMO Room Amenities

• BEB Room Amenities

• Other Unique Lodgings Amenities

• コインランドリーありますか

• 忘れものを送って欲しいです

• 添い寝は何歳・何人までですか

• 離乳食はありますか

• 客室｜ベビーベッド・ベッドガードはありますか

• 客室｜オムツを捨てられますか

• ベビーカーを借りられますか

• What should I prepare for a trip with my dog?

• Guest rooms｜Amenities for pets(Japanese version only)

• Pet Room Terms of Use